Partnering with Commercial Kitchen Service Technicians to Drive Customer Satisfaction

St. Louis, MO (April 16, 2025) – By: EJ Morrow

Commercial kitchen service technicians keep foodservice operations running. They provide technical skills to efficiently repair kitchen equipment. Another aspect of their value is knowing what parts are needed and how to get them quickly.

This is when the Marcone Commercial Kitchen Group, a leading distributor of OEM repair parts for high quality manufacturers, comes in to partner with these highly skilled technicians by having repair parts closer to the kitchen equipment. We support the service technicians with regional and local inventory locations throughout the country.

Marcone offers speed of delivery with same day pick-up locations in major markets throughout the country. Next day ground deliveries to 93% of the country with affordable flat rate shipping. With our network of distribution facilities, we can also provide overnight parts to anywhere in the country optimizing time and costs to keep kitchens up and running. Our distribution infrastructure enables faster repairs and more efficiency for the service technicians.

We serve as valuable business partners for service technicians by maintaining optimal stock levels, reducing their carrying costs and avoiding tying up their capital by having to carry excess inventory.

We improve efficiency through understanding service technicians parts inventory needs based on their individual businesses and customers. We work to understand each service technicians’ needs and locate the OEM parts to support their business, which enhances their customer satisfaction, enabling them to respond to service calls without delays.